Before booking please carefully read our cancellation policy for classes, which can be found below this form.
To ensure that you have every opportunity to book and attend classes, we are introducing a cancellation fee policy so that everyone has a equal opportunity to sweat with us.
IMPORTANT: We're not interested in using cancellation fees to make money. All cancellation fees collected will be put into a JB community fund that will be donated once per year to a charity of our choice.
IF YOU HAVE A JB PLAN OR CLASS PACK (not an individual class drop-in purchase):
If you are no longer able to attend your class and it is at least 10 hours prior to the start of class, cancel or reschedule away!
However, if you need to cancel your class and it is within 10 hours of class starting, you will be charged a cancellation fee of 15.00 to your account. Exceptions will be made for emergencies.
FOR INDIVIDUAL CLASS (DROP-IN) PURCHASES
Once you have purchased your class, refunds will not be issued. You will have the ability to reschedule your class through your account if you are outside the 10 hour window of the original class start time. If you are within the 10- hour window of class starting, you will be charged a 15.00 cancellation fee. Exceptions will be made for emergencies.
IF YOU HAVE DOUBLE BOOKED YOURSELF BY JOINING A WAITLIST FOR ONE CLASS, BUT REGISTER IN THE ROSTER FOR THE NEXT AVAILABLE CLASS...
Let's say you join the waitlist for a full 8:30 class (the time you really want), but you go ahead and book an available 9:30 class slot as a backup. It is YOUR responsibility to cancel your 9:30 booking should you be moved into the 8:30 class. In this scenario, if you do not cancel the 9:30 class 10 hours before class starts, you will be charged the 15.00 cancellation fee for missing the 9:30 class.
You will be reminded via text and email of your bookings 24 hours prior to start, as well as receive notifications about waitlist openings / changes to your bookings. You can also always check your bookings through the JB app or website.
If you're ever needing to double check your schedule to avoid cancellation fees, these reminders and access to your account will help you tons.